Our team is critical to the success of our Company, and we are committed to providing a work environment that attracts, develops, and retains high-performing team members and to promoting a culture that allows each team member to feel respected, included, and empowered.

Employee Engagement

A high degree of employee engagement is critical to the success of any organization. To foster a sense of belonging and maintain high engagement among our employees, we offer four employee engagement groups to create a deeper connection within our organization. Each engagement group is entirely team-member-led, representing all levels and departments within the company. We constantly see to better understand the sentiments of our employees and how they feel about CBL, their work, and their team. In 2023, our annual employee engagement survey, issued through Great Place to Work™, netted a 77% response rate with 95% of respondents saying that CBL is a great place to work.

CBL Cares logo

CBL Cares

CBL Cares strives to improve the quality of life in the communities in which we work and live, and to inspire our team members to contribute to the betterment of the communities we serve.

CBL Cares logo

CBL Community

CBL Community works to ensure a welcoming, inclusive environment where all team members, external partners, and visitors to our properties feel they belong and are valued for who they are.

CBL Cares logo


CBL Fit encourages, inspires, and advocates for the whole person at work; including physical, mental, emotional, and financial health.

CBL Cares logo

CBL Social

CBL Social plans, organizes, and hosts a myriad of experiences to create connection and a sense of community amongst the CBL Team.


As a certified Great Place to Work™ we provide our team with comprehensive benefits, training, and opportunities for professional development.

Health & Well-Being

  • Traditional 401k and Roth 401k including company match with immediate vesting*
  • Comprehensive medical and prescription coverage including access to telemedicine, second opinion services, medical concierge, mental wellness app, and orthopedic alternatives
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Voluntary dental and vision plans
  • Company-paid long-term disability and business travel insurance and voluntary short-term disability protection
  • Comprehensive Employee Assistance Program
  • Onsite fitness center at CBL Center

* available to all full and part-time employees.

Continous Learning & Development

  • Broad training and learning opportunities including:
    • Biennial leadership and sales and revenue conferences
    • Leadership development, department, and job-specific training
    • On-demand education and learning through CBL Discovery Academy
    • DEIB Fireside Chats and forum discussions
    • Benefits and well-being related forums
    • Onsite first responder/AED training
  • Tuition reimbursement program for full-time employees for degree and certificate-seeking programs, as well as company-paid professional certification and maintenance
  • Summer internship and year-round co-op opportunities for students

Work Environment

  • Flexible work policy
  • Dress for your day work environment
  • Paid Time Off (PTO) Bank
  • Company-organized community service events
  • Team member appreciation events and recognition program
  • Team member referral bonus program
  • Team-member led groups including philanthropy/volunteerism, well-being, DEIB commitments, and team events


Each year, CBL provides our full-time team members with learning and development opportunities covering a wide range of topics, including career development and skills training; health, well-being and safety; DEIB, cybersecurity, ethics, and more. Additionally, CBL recently partnered with the University of Tennessee at Chattanooga (UTC) to provide job-specific skills training.

In 2023, CBL team members completed almost 7,000 hours of training, which equates to an average of 15 hours of training per employee.

In 2023, CBL added ethics training and unconscious bias training as part of its required annual training for full-time team members.

2023 Training Hours

2024 Goals

We are always looking for ways to evolve and modernize our company culture. In 2024 we set out to achieve the following:

  • Maintain Great Place to Work™ certification, reflecting robust employee engagement.
  • Maintain voluntary turnover rate of 10% or less.
  • Continued enhancement of employee wellness and wellbeing program.
  • Strengthen CBL's inclusive workplace by cultivating a culture of belonging where all employees feel valued and respected.
  • Drive innovation by encouraging a culture that embraces experimentation, rewards creativity, and provides avenues for employees to contribute ideas and solutions.

Workforce at a Glance

84% Full-Time
  • Full-Time Employees396
  • Part-Time Employees73

Gender Diversity / Women Make Up...

Women Make Up...

55% of CBL workforce (256)
24% of CBL leadership (10)
14% of CBL board members (1)



Racial / Ethnic Diversity

18% (88)
5% (2)
28% (2)
Board Members
Generational Diversity
17% 54% 26% 3%


  • Baby Boomers
  • Gen X
  • Millennials
  • Gen Z


16.8% 19.5% 20.7% 10.2% 13.3% 19.5%
20% 27% 16% 8% 10% 19%


  • < 2 years
  • 2-5 years
  • 6-10 years
  • 11-15 years
  • 16-20 years
  • 20+ years
all workforce and board member stats are as of 12.31.23 and represent the entire CBL team (full and part-time)